Background

Lisa Corduff helps women to create better outcomes for their health through her life-changing self-development programs.

Lisa delivers her services through her company Small Steps Living Pty Ltd.

This Program Terms and Conditions (the “Agreement) is a legally binding contract between you, (the “Participant”),  and Small Steps Living Pty Ltd ABN 74 609 798 165 and covers the purchase of the Programs referred to below.

In this Agreement “Small Steps Living Pty Ltd” and “Lisa Corduff” are referred to interchangeably \as Lisa is the creator and Facilitator of all Programs owned by her company.

Please read this Agreement carefully and contact support@lisacorduff.com if you would like to discuss any aspect of this Agreement. 

You are deemed to have accepted the terms contained in this Agreement upon payment of fees for your selected Program.

Terms and Conditions

1.Programs

1.1 Lisa Corduff currently offers various following programs (”Programs”) using evidenced-based lifestyle strategies and techniques to support Participants to attain a better quality of life.

Term

You understand and agree:

1.2 This Agreement will begin upon payment of the Programs fees.

1.3 It will apply for the duration of the Programs and completion of any payment plan going beyond the length of the Programs.

2. Fees and Payment

Variation

2.1 Lisa Corduff reserves the right to vary fees at any time.

2.2 Changes in fees will not affect you and will only apply to a new round of the program delivery.

3. Refund  Policy

 You understand and agree:

3.1 There is no refund for Change of mind for any Program referred to in this Agreement.

3.2 You remain liable for the remainder of the Program fee regardless of whether you paid in full or by payment plan. (Please see Refund Management for reasons other than a change of mind below).

Short Courses and Workshops

3.3. A refund is available if the Participant has completed all released modules and homework included in the Program/Workshop and is not satisfied with the results. Where homework is not included, the participant must have logged in to the login area and accessed the content.

3.4 The Participant is required to email their request, and evidence of completion of all released modules and required homework to hello@lisacorduff.com.

3.5 A refund will not be provided where there is insufficient evidence of module and homework completion and is at the discretion of Lisa Corduff entirely.

 Refund Management

You understand and agree:

3.6 Your commitment to your success and completion of your selected Program is required to gain maximum results from the Program.

3.7 Refund requests after 30 days will be managed according to our obligations and your rights as a consumer under Australian Consumer Law.

3.8 Refund requests will be considered on a case by case basis and are not guaranteed.

3.9 Where your payment method is via a payment plan, costs will be calculated and deducted from the total fees owing to Small Steps Living Pty Ltd.

3.10 You will remain liable for the balance for payment owed to Small Steps Living Pty Ltd.

3.11 Failure to pay at any time is a breach of this Agreement, and we are entitled to seek legal relief and remedy for this breach and to recover the debt owed by you.

3.12 Outstanding accounts will be referred to a third party for debt collection. 

4. Content Release and Availability

4.1 Content is available immediately upon registration, via emailed login details

5. Online Program Portal

5.1 You will be required to register your details to access the Program content in the Online Program Portal.

5.2 It is your responsibility to ensure the details you provide are correct and current.

5.3 Your password will be emailed to you in your welcome email.

5.4 It is your responsibility to update your profile in the membership portal if your email address or any other relevant details change.

Password security

5.5 You are solely responsible for the protection and confidentiality of any password that may be issued to or subscribed for by you from time to time. 

5.6 You will not share your password to any other person.

5.7 You will immediately notify us if your password is lost or becomes known to any other person.

5.8 You are solely responsible for access and use of this Site via your password, whether such access or use is by you or any other person; and

5.9 The personal information you provide to the Program will be treated strictly under our Privacy Policy.

6. Day to day communication

You understand and agree:

6.1 Day to day communication is to be directed via email to hello@lisacorduff.com

6.2 Emails are responded to within 48 hours during business hours, Monday to Friday.

6.3 Individual email support for Participants is not included in Program fees.

7. Technology issues

7.1 If there are any problems with the website or if the host or network should go down due to circumstances beyond our control, Small Steps Living Pty Ltd shall not be held responsible.

7.2 We will do our best to get the system back up as soon as possible when it is within our control.

7.3 Small Steps Living Pty Ltd shall not be liable to you or any other party as a result of any viruses or malware that may infect your or any other party’s electronic equipment.

7.4 You agree that you:

a. will not use any robot, spider or other device, process or means to access the Program

b. will not compromise or circumvent the security controls of the Program or otherwise gain unauthorised access to the Program

c. will not attempt to interfere with the proper working of the Program.

 

8. Confidentiality

8.1 All information shared with the Facilitator during individual coaching sessions is confidential and will not be shared with a third party unless required by law.

8.2 Personal and business information provided by you is managed by our Privacy Policy.

9. Intellectual Property and Copyright

9.1 All material including but not limited to videos, call recordings, resource downloads, and templates available in the Program and within any program created by Lisa Corduff are the property of Lisa Corduff and Small Steps Living Pty Ltd and their affiliates or licensors. They are protected by copyright, trademark, and other intellectual property laws.

9.2 All material including but not limited to videos, call recordings, resource downloads, and templates available in the Program and within any program created by Steps Living Pty Ltd and Lisa Corduff is provided solely for your personal non-commercial use.

9.3 You may not use any of the materials available in the Program or any teaching platform or in a manner that infringes any of our rights, or that has not been expressly authorised by us.

9.4 You may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material the Program or related programs without the express permission of Lisa Corduff. You may request such permission by emailing hello@lisacorduff.com.

10. Disclaimer

You understand and agree:

10.1 You have engaged Lisa Corduff’s services and purchased the Program at your own risk.

10.2 All content, resources and coaching are provided for personal use and information only.

10.3 Lisa Corduff does not offer any representations, warranties, or guarantees, verbally or in writing, regarding your results from the Programs.

10.4 Lisa Corduff cannot and does not make any guarantees about your ability to get results or improvements with your health or otherwise with our coaching, tools, ideas, information, or strategies.   

10.5 Results are dependent on various factors including but not limited to your current health status, financial status, commitment, personal ability, and dedication, and in no way dependent on any information or strategy provided to you by Lisa Corduff.

Medical disclaimer

10.6 Lisa Corduff is a qualified health coach.

10.7 Lisa Corduff is not a qualified medical professional, psychologist or counsellor.

10.8 The information provided in the Program is not intended to, cannot, and should not be expected to be a substitute for advice and treatment from a qualified medical practitioner.

10.9 The information provided by Lisa Corduff is not intended to, cannot, and should not be expected to be a substitute for advice and treatment from a qualified medical practitioner.

10.10 The Program does not replace any treatment plans or protocols for diagnosed illnesses or medical conditions.

10.11 You are advised to consult your doctor before making any health-related decisions during or as a result of participating in the Program.

Earnings disclaimer

10.12 Small Steps Living Pty Ltd and Lisa Corduff cannot and do not make any guarantees about your ability to get results or earn any money from mentoring, advice, ideas, information or strategies provided in any Program.

10.13 You acknowledge that there is an inherent risk in any business enterprise or activity, and there is no guarantee that you will earn any money as a result of the purchase of any Program.

10.14 Nothing in the disclaimer above will limit or exclude any liability that may not be limited or excluded by applicable law.

11. Limitation of Liability

You understand and agree:

11.1 Liability for the services provided by Small Steps Living Pty Ltd and Lisa Corduff is governed solely by the Australian Consumer Law and these Terms and Conditions.  

11.2 Nothing in these Terms removes your Statutory Rights as a consumer under Australian Consumer Law. 

11.3 To the extent permitted by law,

a. Small Steps Living Pty Ltd and Lisa Corduff exclude all express or implied representations, conditions, guarantees, warranties and terms relating to any Services except those set out in this Agreement.

b. Small Steps Living Pty Ltd denies any liability in contract, tort (including negligence), or otherwise for any direct, indirect, special, incidental, or consequential costs, losses, claims, damages, expenses or proceedings incurred or suffered by you arising directly or indirectly out of or in connection with its services, including but not limited to any loss, damage or expense arising from any defect, error, imperfection, fault, mistake or inaccuracy with the information or advice provided by Lisa Corduff;

11.4 Small Steps Living Pty Ltd guarantees all services are supplied to you with due care and skill and fit for the purpose that the services have been advertised.

11.5 To the extent that Small Steps Living Pty Ltd is unable to exclude liability; total liability for loss or damage you suffer or incur from services by Small Steps Living Pty Ltd and Lisa Corduff is limited to re-supplying the Services to you, or, at our option, refund to you the amount you have paid for the Services to which your claim relates.

12. Dispute Resolution

You understand and agree:

12.1 You will contact Lisa Corduff immediately with any concerns for quick and effective resolution through friendly consultation.

12.2 In the event of a dispute you agree to the following Dispute Resolution Procedure:

a. You must advise Lisa Corduff in writing of the nature of the dispute, the outcome you seek and what actions you believe will settle the dispute.

b. You agree to meet with a key representative of Lisa Corduff in person or via Zoom or Skype, in good faith to seek to resolve the dispute by Agreement and compromise.

c. If an agreement cannot be reached to resolve the dispute, any party may refer the dispute for mediation to the Law Institute of Victoria (VIC).

d. Both parties must attend the mediation provided by the Law Institute of VIC, in good faith, to seek to resolve the dispute.

12.3 Litigation via the court process may only be considered after a genuine attempt at mediation bought by either Party, is unsuccessful.

12.4 Confidentiality is paramount to both parties personal and professional reputations and standing in their business and community.

12.5 At no time will any communications or discussions be made public including but not limited to any social media platforms or websites of either Party.

12.6 Any public discussion or comments about either Party will be considered defamatory, harmful or otherwise damaging. They will be the subject of compensation in any mediation or litigation claim.

13. Governing Law 

You understand and agree:

13.1 The Terms and Conditions of this Agreement are governed and construed under the laws of Victoria, Australia.

13.2 Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Victoria.

Thank you for reading this Agreement.  By proceeding with your payment, you accept the Terms and Conditions contained in this Agreement.

Last updated 4th June, 2021